Customer Care Training

Businesses find it difficult to differentiate themselves by merely innovating products. Differentiation is the only way to thrive in a highly competitive market. Most proven and trusted method of differentiating a company from the rest of the competitors lies in service differentiation. It is a culture that needs to be taught and nurtured in an organization to make it work. The service provider has to have a holistic view of the business, self and the customers.

Coached by Amithe Gamage

MA Economics, FCMA, Fellow CMA (Aus), CGMA, B Sc Engineering, AMIESL, MCIM, MSLIM.

Kapila Dodamgoda is the Regional Director of ICMA (Australia), Sri Lanka and Founder/Managing Director of the Academy of Finance (Private) Limited. He is also a Director of the National Engineering Research and Development Centre (NERD).

Kapila’s entry into the corporate ladder began at one of the most prestigious diversified holdings in Sri Lanka, Hayleys as an Engineer in 1995. Later joined Vanik Incorporation, in order to build a career in the emerging financial services sector. Starting from trade financing, he made headway during the setting up of Project follow up and monitoring division under the Corporate Finance Division. His rise to management was visibly on the fast lane at Vanik rising to the position of senior manager within a short period of three years.

Following are some of the available programmes;

  • The service that makes the differentiation
  • Customer care skills for the front office staff
  • Service excellence in showroom and store
  • Customer care skills for the sales staff
  • Customer care skills for the small and medium sector organizations in Sinhala
quantumleap-programmes (6)

Finance andAccounting

quantumleap-programmes (3)

Personal WealthManagement

quantumleap-programmes (2)

Sales andMarketing Skills

quantumleap-programmes (8)

Customer Care

Contact us to get more details:

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    Please let us know your requirement;

    Or just call us, our programme coordinators will guide you through!
    +94 112 59 11 22
    +94 77 284 08 50